Optimize clinical ops with AI

Verbal automates documentation, QA and training on 100% of virtual care calls, giving your team the time and energy they need to do their best work.

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Verbal customer testimonials

Developed By

Developed by Partner

Requires White Label Purchase

Available for Healthie Plan

Essentials

Plus

Group

Enterprise

Requires Healthie API Purchase

Additional Fee From Healthie

About

The ultimate AI toolkit for clinical operations, Verbal helps providers slash admin time and drive patient and staff satisfaction with automated documentation, QA and training. If you lead a mental health practice, telehealth program or provide any other virtual care or health coaching service, Verbal can give your team a complete view of care quality and empower staff with the insights they need to do their best work.

Real-time task reminders

Verbal's responsive checklists are customized to your team’s unique best practices, ensuring more focused, effective virtual care visits and care continuity.

Custom "webside manner" nudges

Verbal offers providers feedback and guidance during live calls based on your team's best practices, driving better patient experience, engagement and trust.

AI-powered documentation

Auto-generated call notes and clinical documentation let providers and care staff focus on patients instead of paperwork. The Verbal automatically generates call summaries and clinical documentation based on your organization's needs.

Team trends & call analytics

Verbal analyzes every interaction and generates detailed reports on patient sentiment, talk-to-listen ratio, compliance and more, offering providers the insights they need to drive care quality.

Note: You must have an active Verbal account to use this app with Healthie.

Integration Details

Through a Healthie + Verbal integration, you will have access to a seamless integration between platforms that will enable you to:

Synchronize the Healthie scheduler with Verbal's platform.
See scheduled meeting information in real time in the Verbal app
Send notes generated by Verbal back into the Healthie ecosystem for future use and review

Data

Scheduler / scheduled meeting information

Data

Call notes

Features

Custom quality checklists

Verbal offers responsive checklists customized to your team's unique best practices. This ensures all providers and staff are following your organization's required steps or call scripts and driving patient satisfaction. Checklist items are marked off in real time during conversations, making it easy for users to see if they're following best practices and improve call quality over time.

Automated clinical notes

Verbal automatically generates clinical documentation (SOAP, SBAR, therapy progress notes and more) or general reference summaries, relieving providers of dull work and giving them more time and energy for patients. Users can edit notes as needed and lock finalized notes when complete.

Best practices reminders

Verbal gives users feedback and guidance in real time to ensure they're practicing great webside manner. This helps providers better engage and empathize with patients and enhance their relationship and communication effectiveness. New staff are also able to learn by doing, improving with in-the-moment coaching.

Robust post-call analytics

Managers can easily review staff performance and adherence to best practices via quality scores for individual providers and calls. This helps ensure quality and compliance guidelines were practiced and enables more comprehensive, individualized coaching and performance reviews.

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Pricing

Starter

Starting at $29 per user, per month

Contact sales

* The pricing here is for display purposes only. You should contact the partner for the most up to date and correct pricing information. We do not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 12 Nov, 2024 12:00AM

Next Steps

Work With Verbal

You can schedule time for a walkthrough of the Verbal platform by clicking Learn more about Verbal.

Sign a Contract With Verbal

In order to activate the integration, you'll need a signed contract with Healthie and Verbal.

Fill out the Activate a Partner Form

Once you've signed an agreement with Verbal, fill out this form to let us know you're ready to connect Healthie and Verbal.

Reviews

Write your own review

Testimonials

Dr. Shereen Mohsen, Psy.D.
Clinical Psychologist, Relucent Psychology Group

Verbal really has freed up a lot of my time and mental energy. There isn't as much concern in the midst of sessions about 'Let me jot this down' or 'let me make sure I remember this.' Verbal has reduced the time is takes me document my patient calls by 50%, easily.
Kathy
Admissions agent, Zinnia Health

Verbal helped me get better at what I was doing. It was exciting to look at your score and then go back and figure out what you could improve for the next call.

Resources

How Verbal helped Zinnia Health drive $1.1 million in additional revenue and 6X staff performance

Zinnia Health, a leading mental health and substance disorder treatment center turned to Verbal to transform their contact center with live conversation intelligence. This collaboration has created a more efficient and effective quality assurance (QA) program, boosted key agent performance metrics by 6X and fueled an estimated $1.1 million in additional monthly revenue.

Read the case study

Verbal Survey: 70% of healthcare teams QA virtual visits once per month or less

A recent Verbal survey found that less than a third of healthcare organizations conduct quality assurance (QA) on virtual visits more than once per month. The survey, which queried leaders at 30 major healthcare companies, found that many organizations do no virtual care QA audits whatsoever, and those organizations that do conduct QA audits do so infrequently, with the majority of respondents saying they do QA once per month or less.

Read the key findings

The challenge of feedback in virtual care (and how AI can help)

Feedback is critical for virtual care teams to do their best work and improve the patient experience. But discomfort, lack of concrete data, and limited resources for training and coaching can make it tough to deliver quality feedback. all contribute to the reluctance to provide feedback, it’s too important to ignore. Here are some of the key issues virtual care organizations face in giving staff the feedback they need, along with how AI can help teams overcome these challenges.

Read the story

FAQ

No, Verbal can help with any healthcare-related conversations happening via phone or video call. Verbal customers include not only telehealth providers, but also substance use disorder admissions departments, nutrition coaching companies, chronic care management providers and more.

You can share your contact information here (via Learn more about Verbal) and schedule time for a live demo! The Verbal team can answer any questions and help you create your custom best practices checklist.