Optimize clinical ops with AI
Verbal automates documentation, QA and training on 100% of virtual care calls, giving your team the time and energy they need to do their best work.
About
The ultimate AI toolkit for clinical operations, Verbal helps providers slash admin time and drive patient and staff satisfaction with automated documentation, QA and training. If you lead a mental health practice, telehealth program or provide any other virtual care or health coaching service, Verbal can give your team a complete view of care quality and empower staff with the insights they need to do their best work.Â
Real-time task reminders
Verbal's responsive checklists are customized to your team’s unique best practices, ensuring more focused, effective virtual care visits and care continuity.
Custom "webside manner" nudges
Verbal offers providers feedback and guidance during live calls based on your team's best practices, driving better patient experience, engagement and trust.
AI-powered documentation
Auto-generated call notes and clinical documentation let providers and care staff focus on patients instead of paperwork. The Verbal automatically generates call summaries and clinical documentation based on your organization's needs.
Team trends & call analytics
Verbal analyzes every interaction and generates detailed reports on patient sentiment, talk-to-listen ratio, compliance and more, offering providers the insights they need to drive care quality.
Note: You must have an active Verbal account to use this app with Healthie.
Integration Details
Through a Healthie + Verbal integration, you will have access to a seamless integration between platforms that will enable you to:Â
- Synchronize the Healthie scheduler with Verbal's platform.
- See scheduled meeting information in real time in the Verbal app
- Send notes generated by Verbal back into the Healthie ecosystem for future use and review
Data
Scheduler / scheduled meeting information
Scheduler / scheduled meeting information
Data
Call notes
Call notes
Media
Features
Custom quality checklists
Verbal offers responsive checklists customized to your team's unique best practices. This ensures all providers and staff are following your organization's required steps or call scripts and driving patient satisfaction. Checklist items are marked off in real time during conversations, making it easy for users to see if they're following best practices and improve call quality over time.
Automated clinical notes
Verbal automatically generates clinical documentation (SOAP, SBAR, therapy progress notes and more) or general reference summaries, relieving providers of dull work and giving them more time and energy for patients. Users can edit notes as needed and lock finalized notes when complete.Â
Best practices reminders
Verbal gives users feedback and guidance in real time to ensure they're practicing great webside manner. This helps providers better engage and empathize with patients and enhance their relationship and communication effectiveness. New staff are also able to learn by doing, improving with in-the-moment coaching.
Robust post-call analytics
Managers can easily review staff performance and adherence to best practices via quality scores for individual providers and calls. This helps ensure quality and compliance guidelines were practiced and enables more comprehensive, individualized coaching and performance reviews.
Next Steps
Work With Verbal
You can schedule time for a walkthrough of the Verbal platform by clicking Learn more about Verbal.
Sign a Contract With Verbal
In order to activate the integration, you'll need a signed contract with Healthie and Verbal.Â
Fill out the Activate a Partner Form
Once you've signed an agreement with Verbal, fill out this form to let us know you're ready to connect Healthie and Verbal.
Testimonials
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Dr. Shereen Mohsen, Psy.D.
Clinical Psychologist, Relucent Psychology GroupVerbal really has freed up a lot of my time and mental energy. There isn't as much concern in the midst of sessions about 'Let me jot this down' or 'let me make sure I remember this.' Verbal has reduced the time is takes me document my patient calls by 50%, easily.
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Kathy
Admissions agent, Zinnia HealthVerbal helped me get better at what I was doing. It was exciting to look at your score and then go back and figure out what you could improve for the next call.
Resources
FAQ
No, Verbal can help with any healthcare-related conversations happening via phone or video call. Verbal customers include not only telehealth providers, but also substance use disorder admissions departments, nutrition coaching companies, chronic care management providers and more.
You can share your contact information here (via Learn more about Verbal) and schedule time for a live demo! The Verbal team can answer any questions and help you create your custom best practices checklist.
