Puppeteer AI
AI Agents that talk to your patients to...
- Intake: new patients checking insurance verification.
- (Re)schedule: triggered by a cancelled appointment.
- Follow up: based on the last visit's reported symptoms.
- Answer FAQs: based on your specific documentation.
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Or build your own agent: since we can configure them to match your current workflows.
Our agents reach out to patients via SMS/Phone calls/Web Widget. We've already handled +100K interactions.
Are you looking to scale your care while staying human? Let's talk!
Are you looking to scale your care while staying human? Let's talk!
About
Healthcare was never meant to feel distant. But when patients wait on hold, voicemails pile up, and staff scramble to keep up, the human side of care starts to fade.
Puppeteer AI was built to change that.
Puppeteer AI was built to change that.
Our AI agents work hand in hand with Healthie to help clinics scale care while staying human.
We’ve developed two powerful integrated agents in Healthie:
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AI Receptionist Agent — answers calls and messages 24/7 to handle intakes, FAQs, and bookings.
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Rescheduling Agent — follows up on no-shows and cancellations to get patients back on the calendar without adding work for your team.
These agents are built on real insights and use cases from our work with healthcare teams. And because Puppeteer integrates directly with Healthie’s API, we can also build fully customizable agents to fit your unique front-desk workflows.
Features
AI Receptionist Agent
Our agent can triage inbound calls to intake new patients, or identify existing patients based on their phone number, and respond to any inbound questions that they have with all their profile's history as part of the context to answer. The agent can also book appointments, provide insurance verification, and register every interaction.
Rescheduling Agent
Our Agent is triggered by a cancelled appointment or no-show to call patients, reschedule with them, and create the appointment in Healthie. If the patient doesn't pick up, we can set an automatic retry or an SMS to continue the flow via text.
Pre-Appointment Agent
Our agent can send pre-appointment reminders in a cadence that you can customize to what works best with your populations.
Post Visit Follow-up Agent
Our agent can reach out to patients to check if they are taking their medication, and check in with their symptoms, reporting anything that needs human oversight in Healthie.
Media
Next Steps
Book a Meeting
Chat with the Puppeteer team to get started.
Calendar Availability Here
Calendar Availability Here
Fill out the Activate a Partner Form
After you have signed up with Puppeteer, let both teams you're ready to activate the integration by using this form.
Testimonials
Resources
FAQ
The agent will follow up automatically, or you can set a rule to notify your team if needed.
Yes – you can fully customize the script, tone, and flow of each agent to fit your clinic’s needs.
Absolutely – Puppeteer is fully HIPAA and SOC2 compliant. We keep patient data safe with end-to-end encryption and strict privacy practices.
Our agents can reach patients by SMS or phone calls, whatever works best for your workflow.
Yes, you can see full transcripts, summaries, and call recordings in your Puppeteer dashboard.
Yes, we've developed a 'human in the loop' feature for both voice and text interactions.
