header Penciled (YC W24) image

Penciled: Fill 10X more canceled appointments

AI to text and call waitlist patients when you click "cancel" on Healthie.

Learn More About Healthie

Developed By

Developed by Partner

Requires White Label Purchase

No

Available for Healthie Plan

Essentials
Plus
Group
Enterprise

Requires Healthie API Purchase

No

Additional Fee From Healthie

No

# of Healthie Customers

0-4

About

Penciled (YC W24) helps high-volume clinics rapidly fill cancellations. Penciled's AI texts and calls waitlist patients when a spot opens up and books appointments right into the calendar.

Integration Details

By integrating Penciled with Healthie, Penciled can pull necessary appointment data to perform actions on behalf of your staff. 
Data

Waitlist run

Waitlist run

Appointment booked

Appointment booked

Patient

Patient

Penciled (YC W24)
Penciled (YC W24)
Data

Cancellation

Cancellation

Appointment booked

Appointment booked

Patient

Patient

Features

Waitlist management

Penciled manages each patient's waitlist availability in real time. Patients' waitlist availabilities are linked to Healthie appointment types, providers, and days/times. That makes it super easy to add patients to the waitlist and let us handle the rest.

Self-service waitlist availability adjustment via secure link

"Out of town next week"
"Can't make it on Tuesday"
"Remove my availability for Friday"

Patients can send all kinds of messages to the bot, and the AI will send a customized secure URL to the patient, allowing them to automatically adjust their availability in real time.

Action items

Our AI automatically checks any incoming message from a patient and generates action items for the clinic to review. That means that messages like "Can you give me directions to the clinic?" or "How much is my copay?" will not be ignored, and our AI will automatically generate tasks for your front office to review. 

With this feature, there's no need to scroll through message threads to make sure nothing was missed!

Customizable message templates

Even though all messages are AI generated, Penciled allows you to define custom message templates to match your branding. The AI will read these message templates and take them into consideration when generating a message!

Media

Next Steps

Book a demo!

Reviews

Write your own review

Testimonials

  • Nicole Sabes image

    Nicole Sabes
    Clinic Director, Renew PT

    Penciled developed an innovative, clinic-specific solution to help us optimize waitlist backfilling and scheduling, ensuring our patients receive the care they need more efficiently.
  • Nadia Love
    Front office coordinator

    Penciled is working so well, we already got 5 fills this morning. [Received at 10:39am]
  • David Schach
    Patient

    They have this cool automatic assistant that texts you when waitlist appointments open up - reply quickly and you get the spot. So useful!

Resources

FAQ

If you have a Healthie API key, we can turn on the Penciled waitlist bot for your clinic immediately.
Yes. On Penciled, you can configure waitlist groups, which allows you to contact certain groups of patients waiting for an appointment before others.
Penciled allows you to configure "working hours" for the bot, so it will only send messages when you want it to.
When enrolled, patients get an initial message letting them know how to opt out of the waitlist. On our platform, you can also limit the maximum number of open appointments a patient can be messaged for, and you can reduce patient availability down to the minute to minimize appointment offerings that are not relevant to the patient.

Developed By

Developed by Partner

Requires White Label Purchase

No

Available for Healthie Plan

Essentials
Plus
Group
Enterprise

Requires Healthie API Purchase

No

Additional Fee From Healthie

No

# of Healthie Customers

0-4