Penciled: Fill 10X more canceled appointments
AI to text and call waitlist patients when you click "cancel" on Healthie.
About
Penciled (YC W24) helps high-volume clinics rapidly fill cancellations. Penciled's AI texts and calls waitlist patients when a spot opens up and books appointments right into the calendar.
Integration Details
By integrating Penciled with Healthie, Penciled can pull necessary appointment data to perform actions on behalf of your staff.Â
Data
Waitlist run
Waitlist run
Appointment booked
Appointment booked
Patient
Patient
Data
Cancellation
Cancellation
Appointment booked
Appointment booked
Patient
Patient
Features
Waitlist management
Penciled manages each patient's waitlist availability in real time. Patients' waitlist availabilities are linked to Healthie appointment types, providers, and days/times. That makes it super easy to add patients to the waitlist and let us handle the rest.
Self-service waitlist availability adjustment via secure link
"Out of town next week"
"Can't make it on Tuesday"
"Remove my availability for Friday"
Patients can send all kinds of messages to the bot, and the AI will send a customized secure URL to the patient, allowing them to automatically adjust their availability in real time.
"Can't make it on Tuesday"
"Remove my availability for Friday"
Patients can send all kinds of messages to the bot, and the AI will send a customized secure URL to the patient, allowing them to automatically adjust their availability in real time.
Action items
Our AI automatically checks any incoming message from a patient and generates action items for the clinic to review. That means that messages like "Can you give me directions to the clinic?" or "How much is my copay?" will not be ignored, and our AI will automatically generate tasks for your front office to review.Â
With this feature, there's no need to scroll through message threads to make sure nothing was missed!
With this feature, there's no need to scroll through message threads to make sure nothing was missed!
Customizable message templates
Even though all messages are AI generated, Penciled allows you to define custom message templates to match your branding. The AI will read these message templates and take them into consideration when generating a message!
Media
Pricing
No risk pricing
Per appointment booked
We charge a flat rate at the end of the month for any appointments we book.
No annual contracts. No startup fees. No subscriptions.
Get in touch to learn more.
* The pricing here is for display purposes only. You should contact the partner for the most up to date and correct pricing information. We do not take any responsibility for this pricing information, which is provided by our partners. Pricing last updated: 06 Jan, 2025 12:00AM
Next Steps
Book a demo!
Book a demo at calendly.com/penciled/shawn
Reviews
Testimonials
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Nicole Sabes
Clinic Director, Renew PTPenciled developed an innovative, clinic-specific solution to help us optimize waitlist backfilling and scheduling, ensuring our patients receive the care they need more efficiently.
Resources
FAQ
If you have a Healthie API key, we can turn on the Penciled waitlist bot for your clinic immediately.
Yes. On Penciled, you can configure waitlist groups, which allows you to contact certain groups of patients waiting for an appointment before others.
Penciled allows you to configure "working hours" for the bot, so it will only send messages when you want it to.
When enrolled, patients get an initial message letting them know how to opt out of the waitlist. On our platform, you can also limit the maximum number of open appointments a patient can be messaged for, and you can reduce patient availability down to the minute to minimize appointment offerings that are not relevant to the patient.
